UX Architect @ CSC ServiceWorks

Nov 2024 – Present | Founding Designer, Mobile & Web Platform

Leading product design for One Tap Away, CSC's mobile laundry payment and management platform for multifamily properties and laundromats. Took product from 0→1 as sole designer responsible for all product design decisions.

Impact

• Launched January 2025, scaled to 3 markets with 100,000+ users in 9 months through intuitive IoT experiences and seamless payment flows

• Architected complete design strategy across mobile app, web platform, and connected device integration

• Established scalable design system and brand direction, enabling rapid geographic expansion

Process

• Defined product roadmap priorities through user research and business objective alignment

• Led cross-functional collaboration with marketing, customer service, and engineering teams

Principal Product Designer @ Hunt Club

Jan 2023 – Oct 2024 | Founding Designer, B2B SaaS Platform

Principal Product Designer for Atlas, a talent relationship management platform serving executive recruiters, hiring companies, and candidates. Led product design through rapid growth phase for this recruiting tech startup.

• Contributed to a 270% increase in paying customers within 6 months through UX optimization

• Played a significant role in driving 4x growth in weekly active users in 3 months via reimagined core workflows

• Shipped 20+ features independently, driving significant user engagement growth

• Integrated AI-powered natural language search, transforming how users discover and engage with talent data

• Designed complex multi-stakeholder workflows serving diverse user perspectives and needs

• Created scalable information architecture supporting platform expansion

Director of Experience Design @ Amenify

Feb 2021 – Jan 2023 | Design Strategy Lead, Three-Sided Marketplace

Led end-to-end UX strategy for multifamily amenities marketplace platform. Primary design contributor across resident, property manager, and service provider experiences.

• Shipped 2 completely redesigned apps in under 4 months from concept to market

• Built comprehensive design system ensuring consistency across all platforms

• Created unified brand identity connecting the entire product ecosystem

• Integrated AI-driven dispatch and chat systems for automated service coordination

• Designed seamless cross-product UX linking new service offerings with existing platform features

Senior Manager, Experience Design @ Wacom Technology Corp.

Nov 2014 – Feb 2021 | Design Leadership, Hardware & Software Ecosystem

Scaled design operations across global hardware and software product lines. Led UX/UI for multiple product launches while building the design team that established Wacom's experience strategy.

• Shipped 6 products from concept to market, reinforcing Wacom's creative industry leadership

• Delivered 10+ major features across core product lines impacting global creative workflows

• Built and mentored international UX/UI design team across multiple markets

• Established design standards and processes that became foundation for company-wide product ecosystem

• Created scalable design operations supporting simultaneous hardware and software development